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Frequently Asked Questions

Quick answers about orders, shipping, payment and your information. Please read them before sending us a message.

What is your Minimum Order Quantity (MOQ)?

MOQ requirements apply in all cases. For general instruments our MOQ is 1 (one) instrument; for special items we decide on a case-by-case basis.

Do you offer a warranty?

Yes. A 1-year guarantee applies to all instruments against rust, corrosion, pitting and any other manufacturing-related defect.

Do you charge for shipping?

Yes. Shipping is charged worldwide based on the weight of the products.

We also offer free shipping on orders above US$1,500. This offer cannot be combined with any other discount.

Which payment methods do you accept?

Bank transfer
Credit and debit cards (Visa & Mastercard)
Western Union

How long does delivery take?

If the items are in stock, your order is dispatched within 4 working days. Items that are not in stock go through production first, which usually takes 1–4 weeks depending on the products and quantities. See Delivery Information.

Will I receive an invoice for my order?

Yes. An invoice is e-mailed to you as soon as your order is placed.

Do you share my information?

No, we do not sell customer information. We share it only with service providers who help us run our business (for example payment processing and delivery), and only as needed for those services. Read our Privacy Policy for details.

How secure is my information?

Information you enter on our website is protected with SSL/TLS encryption. Card payments are processed by our payment provider, and we show only the last four digits of your card number when confirming an order.

What personal information do you collect?

We store the information you give us (for example when you place an order or contact us), plus some information collected automatically through cookies when you browse our website. See our Privacy Policy.

Have a question? Our team is happy to help.